Legal Information
EVATECH Legal Documents
Business Information
Business Name: EVATECH
Business Number (BN): 718799950
Address: 1135 Basswood Pl, Kingston, Ontario
Email: info@eva-tech.ca
1. Collection of Information
We collect personal information such as your name, address, phone number, email, and payment details when you place an order on our website. This information is necessary to fulfill your order and provide customer service.
2. Use of Information
We use your personal information to:
- Process and deliver your orders;
- Communicate with you regarding your order or any queries;
- Improve our products and services.
We do not share your personal information with third parties, except for trusted partners involved in payment processing and shipping (e.g., PayPal, Canada Post, UPS, Purolator).
3. Cookies
Our website may use cookies to enhance your shopping experience and analyze site traffic. You can disable cookies in your browser, but this may affect site functionality.
4. Security
We take the security of your personal information seriously and use industry-standard measures to protect it. All payment transactions are encrypted to ensure confidentiality.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. To do so, please contact us at info@eva-tech.ca.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and by continuing to use our services, you agree to the updated terms.
Business Information
Business Name: EVATECH
Business Number (BN): 71879 9950 RT0001
Address: 867 Woodside dr, Kingston, Ontario
Email: info@eva-tech.ca
1. Introduction
This agreement (the “Agreement”) sets out the terms under which EVATECH (“we”, “our”, “us”) sells custom-made car mats (the “Products”) to you (“you”, “your”). By placing an order on our website, you agree to be bound by this Agreement.
2. Products & Order Acceptance
Our Products are custom-made to fit specific vehicle models. You may use our online configurator to select options; however, the configurator does not guarantee availability for your exact trim.
Order acceptance occurs when we email an order confirmation stating that we can produce your specific set. If we cannot produce your set, we will cancel the order and issue a full refund.
Product photos are illustrative, and colours may vary slightly due to device display settings, lighting, or minor batch variations.
3. Payment
We accept PayPal and major credit cards via our website (processed automatically). For Interac e-Transfer or cash payments, contact info@eva-tech.ca. Orders placed via e-transfer or cash must be paid within 3 business days or they may be cancelled.
Refunds for card/PayPal payments are issued to the original payment method. Cash and Interac e-Transfer refunds are issued by Interac e-Transfer if the original method is unavailable.
4. Production Time
Standard production time is up to 5 business days from payment. If your model is not in stock or requires additional patterning, production may take up to 14 days. We will notify you of any delay and, if production becomes impossible, we will provide a full refund.
5. Shipping (Canada Only)
We ship within Canada only via Canada Post, UPS, or Purolator. Typical delivery times are 1–7 business days, depending on destination (remote and northern areas may take longer). Shipping costs are calculated at checkout by postal code, and the fee shown at checkout is final and will not increase after order confirmation.
Free shipping: Orders of $100 or more (before tax) ship free via standard ground service to all Canadian provinces and territories. Orders under $100 (before tax) are charged at the rate shown at checkout.
5.1 Title & Risk; Lost/Delayed Shipments
Title and risk of loss transfer to you when we hand the parcel to the carrier (or when we complete any direct hand-off to your designated recipient). If a shipment is lost, delayed, or damaged in transit, you must submit the claim directly to the carrier under their policies. We will provide reasonable assistance (tracking details, proof of dispatch, carrier references).
5.2 Delivery Confirmation
The carrier’s scan records (e.g., “delivered”) serve as proof of delivery, unless you provide timely evidence to the contrary.
6. Warranty
We provide a 1-year warranty against defects in materials and workmanship under normal use, starting on the delivery date. This warranty does not cover misuse, improper installation, cuts/burns, abnormal wear, or damage caused by sharp objects. Your order confirmation and the warranty email serve as proof for any claim.
Nothing in this Agreement limits your statutory consumer rights under applicable Ontario and federal law.
7. Installation & Safety
Proper installation is critical. Use OEM clips and the supplied hook-and-loop fasteners. Ensure mats do not interfere with pedals or seat rails. If interference occurs, stop using the mats immediately and contact us for assistance. Issues resulting from improper installation are not covered by the warranty.
8. Returns & Refunds
If you are not satisfied, you may initiate a return within 7 days of delivery by emailing info@eva-tech.ca with your order number and photos (if relevant) to obtain an RMA. Returned items must be unused, clean, in original packaging, and in resalable condition, with all components included.
- Non-defective returns: you pay return shipping.
